Refund policy
Studio4 Return & Refund Policy
Thank you for shopping with Studio4. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.
1. Right of Withdrawal & Return Window You have 30 days from delivery of the last item on your order to initiate a return or cancellation. If you wish to cancel an unfulfilled order, you may do so before it is dispatched. To exercise your right of withdrawal, please submit a request through your account at https://shopify.com/62163550267/account. If you checked out with a phone number only, please use the link in your SMS order confirmation to request a return or cancellation.
2. Condition of Items To qualify for a refund, all returned items must be:
- In the same condition that you received them
- Unused, unworn, and in their original packaging
- Accompanied by the original receipt or proof of purchase
3. Free Return Shipping We offer free return shipping on all eligible returns. To start a return, please submit a request through your account or contact us at studio4@studio4.one.
4. No Restocking Fees Studio4 does not charge any restocking fees for returned items.
5. Refund Process Once we receive your return, our team will inspect the item to ensure it meets our condition requirements.
- Approval: If approved, we will refund your original payment method within 14 days of receiving the returned goods.
- Outbound Shipping: We will refund standard outbound shipping costs. Premium or express shipping upgrades are non-refundable.
6. Damaged or Defective Items If your order arrives damaged or incorrect, please contact us immediately at tracklab.aus@gmail.com so we can make it right.
7. Contact Us If you have any questions, contact us at: Email: tracklab.aus@gmail.com Website: www.studio4.one